At White Wear Leather, we want you to be completely satisfied with your purchase. Because leather jackets are carefully selected and prepared for each customer, we have established the following Refund & Exchange Policy to make the process clear and straightforward.

1. Eligibility for Returns

Customers may request a return or exchange if the item meets all of the following conditions:

  • The request is made within 14 days of receiving the order.
  • The jacket is unused and unworn.
  • The product is returned in its original condition.
  • The original tags, labels, and packaging are still attached and included where applicable.
  • The item has not been washed, altered, repaired, or damaged after delivery.
  • The product shows no signs of wear, stains, odors, scratches, or other customer-caused damage.

Items that do not meet these conditions may not be eligible for a return or exchange.

2. Size Exchanges

We understand that finding the right fit for a leather jacket can sometimes be difficult.

If you have received the wrong size and the product meets our return conditions, you may request an exchange for another available size.

Customers are encouraged to review our Size Guide before placing an order.

Size exchanges are subject to product availability.

If the requested size is unavailable, we will contact you to discuss the available options.

3. Defective or Damaged Products

We carefully inspect our products before dispatch. However, if you receive a jacket that is defective or damaged, please contact us as soon as possible.

Please email:

info@whitewearleather.com

Include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging, where applicable

We will review the issue and, where the claim is approved, provide an appropriate solution such as a replacement, exchange, or refund.

4. Wrong Item Received

If you receive an item that is different from what you ordered, please contact us within 14 days of delivery.

Please provide your order number and photographs of the product received.

After verification, we will work with you to arrange the appropriate replacement or resolution.

5. Refunds

If your return is approved and a refund is applicable, the refund will be processed after the returned product has been received and inspected.

Approved refunds will generally be issued to the original payment method used for the purchase.

Depending on your bank, card issuer, or payment provider, it may take additional business days for the refunded amount to appear in your account.

White Wear Leather is not responsible for delays caused by banks or payment processors.

6. Exchange Process

To request an exchange:

Step 1: Contact us at info@whitewearleather.com with your order number.

Step 2: Tell us whether you are requesting a size exchange or another eligible exchange.

Step 3: We will review your request and provide return instructions if approved.

Step 4: Send the product back according to the instructions provided.

Step 5: Once the returned product has been received and inspected, we will process the approved exchange.

7. Return Shipping Costs

For returns or exchanges due to a change of mind, incorrect size selection, or personal preference, the customer may be responsible for applicable return shipping costs.

If the item received is defective, damaged, or incorrect due to an error on our part, White Wear Leather will review the situation and determine the appropriate shipping solution.

8. Non-Returnable Items

Returns or exchanges may not be accepted for products that:

  • Have been worn or used
  • Have been washed or cleaned
  • Have been altered or modified
  • Have been damaged after delivery
  • Have missing tags or original packaging where applicable
  • Show stains, odors, scratches, or signs of wear
  • Are returned after the applicable return period
  • Were customized or personalized, where applicable

9. Sale & Promotional Items

Products purchased during a sale or promotional campaign may be subject to specific return or exchange conditions.

Any special return conditions will be clearly communicated on the relevant product or promotional page before purchase.

10. Return Inspection

All returned products are inspected upon receipt.

Approval of a return or exchange is subject to the product meeting the conditions outlined in this policy.

If a returned item does not meet the eligibility requirements, we may be unable to issue a refund or exchange and may return the product to the customer.

11. Contact Us

Before sending any product back, please contact our customer service team and wait for return instructions.

White Wear Leather
Email: info@whitewearleather.com
Website: White Wear Leather

Please include your order number in all return and exchange communications so that we can assist you efficiently.